How do customer email notifications work?

When you're creating a job or appointment you're given the option of sending an email to the customer. 

What about the text in the emails?

Fully customizable email templates are coming soon, and will be avaialble on the Foundation plan. At the moment the text in the emails cannot be edited, but we made sure to keep it generic enough so that it's suitable in virtually any case. If you have any feedback regarding the current text please let us know.